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Training

The Launch Group supports our clients with their commercial training needs, providing specialist industry training for your staff. We have accredited programmes which give your staff certification in the chosen subject or a non-accredited programmes, each designed on a bespoke basis. Examples of some of the training we offer are:

TLG Aviation Academy

The Launch Group supports our aviation clients recruitment through a pre-employment academy model in a number of locations across the UK.

Our academies work alongside a number of aviation employers supporting recruitment and training in Ground Handling, Cabin Crew, Airport Security and Airport Hospitality. Aviation is one of the most desired employment sectors in the UK with a consistent increase in growth over a long period. If you are interested in a career in Aviation at any of the airports listed, contact us or navigate to the areas on this page to find how we can support you in to this industry.

• Newcastle (NCL)     • Birmingham (BHX)     • East Midlands (EMA)     • Manchester (MAN)     • Liverpool (LPL)     • Leeds Bradford (LBA)    • London Luton (LTN)     • London Stansted (STN)     • London Gatwick (LGW)   • Bristol (BRS)    • Belfast (BFS)     • Edinburgh (EDI)     • Glasgow (GLA)

 

“78% of participants attending our Aviation Academy secure employment in their chosen role”

Aviation Ground Handling

The Launch Group supports people in to employment in Aviation Ground Handling. Ground Handling agents provide a range of services to airlines such as:

Cabin Crew

The Launch Group delivers an industry recognised Level 2 Cabin Crew qualification as part of the Launch Group Aviation Academy. One of the most desired roles in the industry, seen as the opposite to a 9-5 career, airline cabin crew positions offer a variety and chance to travel the globe. Cabin Crew have to ensure passenger safety and comfort at the same time as demonstrating a high level of customer service to passengers.

Airport Security

The Launch Group supports airports across the UK with Airport Security Operative positions. The Civil Aviation Authority and Department for Transport work hard to keep our borders and airports safe and the role of an Airport Security Operative is crucial in ensuring the general public and passengers remain safe.

Aviation Hospitality

The Launch Group work in close partnership with the leading Food and Beverage provider at almost every UK airport. We support candidates in to positions such as:

TLG Contact Centre Academy

 

The Launch Group Contact Centre Academy is a two week programme designed around our employer opportunities to give our candidates the best support moving them towards employment within this industry. The academy offers the opportunity to gain an industry recognised qualification (NCFE Level 2 Certificate in Contact Centre Operations), industry knowledge, key skills development and tailored interview preparation.

 

The Course

As part of all our academy all learners that complete the course will receive a guaranteed interview with a market leading Contact Centre. TLG work closely with a variety of Contact Centres who are able to offer a variety of roles with market leading brands.

Technical Advisor

As a Technical Advisor, you will handle inbound calls working on behalf of global market leading technology brands. This role is all about ensuring customers gain the best level of customer service. As part of this role you will develop technical skills around brand products giving advice and guidance around product use and issues.

Customer Advisor

Your role will be to handle multi-channel contacts from customers with queries associated with a variety of products. Our employers work on behalf of multiple campaigns which include businesses across a variety of industries.

Sales Advisor

As a Sales Advisor you will be enthusiastic & motivated individual with the ability to build a rapport with people. The role consists of making outbound calls to engage new customers. You will make sure your customer understands all aspects of our client’s products, to excite and influence with every communication.

Corporate & Social Responsibility

Abbreviated as CSR, Corporate and Social Responsibility involves how a business looks at the difference it is making on the community and the social and environmental impact of it day to day operation. The Launch Group helps our clients design bespoke training programmes which support CSR agendas through actively engaging and supporting local talent, managing referral partners and working in close partnership with our clients HR and L&D departments to design the right programme in line with the companies CSR objectives.

The Launch Group has a history of designing CSR related programmes for a number of high profile clients in the Aviation, Defense, Hospitality, Customer Service and Rail Industries.

Our programmes blend classroom learning with on the job work experience, ensuring individuals complete the programme with a fresh set of work-related skills and experience.

Often accredited, our programme participants learn new-age employability skills and learn how to approach the modern job market.

Most importantly, the individuals gain momentum, confidence and the know-how to move themselves forward in to employment.

“The Launch Group believes in empowering individuals and giving them a platform to demonstrate their potential”

Corporate & Social Responsibility

Abbreviated as CSR, Corporate and Social Responsibility involves how a business looks at the difference it is making on the community and the social and environmental impact of it day to day operation. The Launch Group helps our clients design bespoke training programmes which support CSR agendas through actively engaging and supporting local talent, managing referral partners and working in close partnership with our clients HR and L&D departments to design the right programme in line with the companies CSR objectives.

The Launch Group has a history of designing CSR related programmes for a number of high profile clients in the Aviation, Defense, Hospitality, Customer Service and Rail Industries.

Our programmes blend classroom learning with on the job work experience, ensuring individuals complete the programme with a fresh set of work-related skills and experience.

Often accredited, our programme participants learn new-age employability skills and learn how to approach the modern job market.

Most importantly, the individuals gain momentum, confidence and the know-how to move themselves forward in to employment.

“The Launch Group believes in empowering individuals and giving them a platform to demonstrate their potential”

REALISE YOUR POTENTIAL

Leadership and Management Programmes

Conflict Management Workshop

Interviewer Framework Training

Education and Training

Sales Training

IT Training (MS Word, Excel, Outlook etc)

Aviation Related Training (GSAT, Dangerous Goods, etc)

Health and Safety

Lean Processing

Fire Safety and Awareness

Prevent and British Values

Equality and Diversity

Change Management

Radio Communication Procedures

In addition to the training subject areas above, The Launch Group works within a network of training partners and associate tutors that deliver other bespoke commercial training.
CALL NOW TO DISCUSS COMMERCIAL TRAINING
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