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Looking for a new job or the chance to re-train in a new industry? Need a new career?


Looking for a tailored recruitment solution to identify staff with the right skills and attitudes?


Are you an employer or client looking for commercial or bespoke training


Register your details with us by calling or online application


Discuss your desired employment sector with our recruitment team


Attend one of our bespoke employer selection processes


Undertake a guaranteed interview with your chosen employer


If you are looking to get back in to work, The launch group can help in a variety of different ways. Join one of our launch academies in various sectors aimed at helping candidates in to entry-level roles.

We offer you a place on a 1, 2 or 3 week course where you get a qualification in addition to a guaranteed interview. We get you in front of the hiring managers and by completing our course, you bypass the application stages. Simply put, our process makes every candidate an attractive prospect for any employer.


Guaranteed Interview


Placement Success

Sectors Covered

Live Vacancies



Our person on the ground, from our Programme Tutor Team, with you every day on programme and giving you the knowledge you need to hit the ground running in employment.


Providing admin support for you, sending you course joining instructions and supporting you with any paperwork needed by the employer.


Your Recruitment Consultant Sector Specialist manages the employer relationship, sets up your interviews and coaches you through the interview process.


The driving force behind your very own "Job Hunting Vessel". As the captain of your own rocket, we help empower you to go out there and find the perfect job!


Provide support to each candidate with the qualification that they are studying. Ensuring that any employer demands are met and ultimately sending you your certificates.


Providing you information on the jobs and programmes we have on offer, offering you an insight in to the role in detail

TLG Aviation Academy

The Launch Group supports our aviation clients recruitment through a pre-employment academy model in a number of locations across the UK.

Our academies work alongside a number of aviation employers supporting recruitment and training in Ground Handling, Cabin Crew, Airport Security and Airport Hospitality. Aviation is one of the most desired employment sectors in the UK with a consistent increase in growth over a long period. If you are interested in a career in Aviation at any of the airports listed, contact us or navigate to the areas on this page to find how we can support you in to this industry.

• Newcastle (NCL)     • Birmingham (BHX)     • East Midlands (EMA)     • Manchester (MAN)     • Liverpool (LPL)     • Leeds Bradford (LBA)    • London Luton (LTN)     • London Stansted (STN)     • London Gatwick (LGW)   • Bristol (BRS)    • Belfast (BFS)     • Edinburgh (EDI)     • Glasgow (GLA)


“78% of participants attending our Aviation Academy secure employment in their chosen role”

Aviation Ground Handling

The Launch Group supports people in to employment in Aviation Ground Handling. Ground Handling agents provide a range of services to airlines such as:

Cabin Crew

The Launch Group delivers an industry recognised Level 2 Cabin Crew qualification as part of the Launch Group Aviation Academy. One of the most desired roles in the industry, seen as the opposite to a 9-5 career, airline cabin crew positions offer a variety and chance to travel the globe. Cabin Crew have to ensure passenger safety and comfort at the same time as demonstrating a high level of customer service to passengers.

Airport Security

The Launch Group supports airports across the UK with Airport Security Operative positions. The Civil Aviation Authority and Department for Transport work hard to keep our borders and airports safe and the role of an Airport Security Operative is crucial in ensuring the general public and passengers remain safe.

Aviation Hospitality

The Launch Group work in close partnership with the leading Food and Beverage provider at almost every UK airport. We support candidates in to positions such as:

TLG Contact Centre Academy


The Launch Group Contact Centre Academy is a two week programme designed around our employer opportunities to give our candidates the best support moving them towards employment within this industry. The academy offers the opportunity to gain an industry recognised qualification (NCFE Level 2 Certificate in Contact Centre Operations), industry knowledge, key skills development and tailored interview preparation.


The Course

As part of all our academy all learners that complete the course will receive a guaranteed interview with a market leading Contact Centre. TLG work closely with a variety of Contact Centres who are able to offer a variety of roles with market leading brands.

Technical Advisor

As a Technical Advisor, you will handle inbound calls working on behalf of global market leading technology brands. This role is all about ensuring customers gain the best level of customer service. As part of this role you will develop technical skills around brand products giving advice and guidance around product use and issues.

Customer Advisor

Your role will be to handle multi-channel contacts from customers with queries associated with a variety of products. Our employers work on behalf of multiple campaigns which include businesses across a variety of industries.

Sales Advisor

As a Sales Advisor you will be enthusiastic & motivated individual with the ability to build a rapport with people. The role consists of making outbound calls to engage new customers. You will make sure your customer understands all aspects of our client’s products, to excite and influence with every communication.

We'll help you launch your career in

Bringing together the perfect combination of employer and employee to guarantee results!


Find the perfect job for you today from a wide range of sectors.


Our resources will help take you to the next level in employment.


No matter what level you’re at, we’ll help you succeed.

The Launch Group is headquartered in Newcastle upon Tyne

We deliver a range of training programmes and qualifications across Customer Service, Hospitality, Aviation, Contact Centre and Rail sectors. We have a national footprint delivering training and recruitment services in:

Interview to Job Offer Ratio
  • North East 84%
  • North West 71%
  • Yorkshire & Humber 63%
  • West Midlands 81%
  • East of England 70%
  • Greater London 88%

The Path to future success starts here.

Pre-employment Training

At The Launch Group, we work with a wide range of employers from multiple sectors including Aviation, Rail, Engineering, Hospitality and Contact Centre.

All of our training is employer-led, designed by sector specialists and delivered by our highly qualified and motivated team of tutors. We work very closely with our employers to create a bespoke recruitment programme,  giving every single candidate the best chance to succeed.

From getting the chance to meet the recruitment team who will be interviewing you,  to sector specific interview preparation with mock interviews. You will have the chance to meet with the decision makers and ask questions, hearing first hand exactly what they are looking for in a candidate. Our programmes equip you with every tool needed to be successful at interview.

See what some of our programme candidates had to say about the service they received from us……..

“The programme helped me with tough interview questions and being able to answer them in a better way. This is what I needed help in…”   [read more] Christopher Smurthwaite

Learner Testimonial, Birmingham

“It was a life changing event for me and was a turning point in my life, the support I received throughout was instrumental in keeping me motivated…”   [read more] Raisa Bhatti

Learner Testimonial, Leeds

“…it was an all-round enjoyable experience that allowed me to develop a number of professional skills and make a number of new friends along the way.”   [read more]

Jonathan Knights

Learner Testimonial, Newcastle-upon-Tyne

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