Training

“Where something special happens every day”

The Launch Group supports our clients with their compliance training needs, providing specialist industry training for your staff. We have accredited programmes which give your staff certification in the chosen subject or a non-accredited programmes, each designed on a bespoke basis. Examples of some of the training we offer are:

tlg aviation academy

The Launch Group supports our aviation clients recruitment through a pre-employment academy model in a number of locations across the UK.

Our academies work alongside a number of aviation employers supporting recruitment and training in Ground Handling, Cabin Crew, Airport Security and Airport Hospitality. Aviation is one of the most desired employment sectors in the UK with a consistent increase in growth over a long period. If you are interested in a career in Aviation at any of the airports listed, contact us or navigate to the areas on this page to find how we can support you in to this industry.

“78% of participants attending our Aviation Academy secure employment in their chosen role”

• Newcastle (NCL) • Birmingham (BHX) • East Midlands (EMA) • Manchester (MAN) • Liverpool (LPL) • Leeds Bradford (LBA) • London Luton (LTN) • London Stansted (STN) • London Gatwick (LGW) • Bristol (BRS) • Belfast (BFS) • Edinburgh (EDI) • Glasgow (GLA)

ground handling

The Launch Group supports people in to employment in Aviation Ground Handling. Ground Handling agents provide a complete range of services to various airlines including...

cabin crew

The Launch Group delivers an industry recognised Level 2 Cabin Crew qualification as part of the Launch Group Aviation Academy. One of the most desired roles in the industry...

airport security

The Launch Group supports airports across the UK with Airport Security Operative positions. The Civil Aviation Authority and Department for Transport work hard to keep ...

hospitality

The Launch Group work in close partnership with the leading Food and Beverage provider at almost every UK airport. We support candidates in a wide range of positions such as...

COMPLIANCE training

The Launch Group delivers a wide range of compliance training and qualifications, aimed at supporting businesses with the various operational demands and legislative requirements. Each subject area can be delivered as an accredited routeway or as awareness training for both individuals and employers.

health and safety

Ensuring staff members are effectively trained in health and safety procedures is extremely important for employers. This is to ensure they have the correct systems in place to ensure a healthy and...

risk assesment

Risk assessment is an essential step in helping to protect employees and businesses. An effective risk assessment requires an inspection of the workplace to identify potential risks that could cause harm...

first aid

All organisations must ensure by law that they have a sufficient number of employees who possess a first-aid qualification to fulfil their first-aid needs at all times. Employers must ensure that...

food safety

The law requires that all food handlers need to be trained according to their food handling work activities. Achieving accredited food safety training will assist food business operators in ...

conflict management

This qualification is ideal for any individual who requires conflict resolution training, particularly if they are likely to encounter a conflict situation in the workplace. An individual can find themselves in a conflict situation in a variety...

customer service

For any organisation to be successful it must be able to meet the expectations of its customers. This is largely done through the effective provision of customer service. Customer service is applicable to all sectors where interactions...

leadership and management

The Launch Group designs bespoke leadership and management training programmes on behalf of a number of clients. Whether it’s a programme aimed at first line supervisors and team leaders...

health and
safety

Ensuring staff members are effectively trained in health and safety procedures is extremely important for employers. This is to ensure they have the correct systems in place to ensure a healthy and...

tlg contact centre academy

The Launch Group Contact Centre Academy is a two week programme designed around our employer opportunities to give our candidates the best support moving them towards employment within this industry. The academy offers the opportunity to gain an industry recognised qualification (NCFE Level 2 Certificate in Contact Centre Operations), industry knowledge, Key skills development and tailored interview preparation.

the course

The L2 CCO qualification will cover multiple areas including; understanding principles of personal effectiveness in a contact centre, the key principles of health and safety...

technical advisor

As a Technical Advisor, you will handle inbound calls working on behalf of global market leading technology brands. This role is all about ensuring customers gain the best...

customer advisor

Your role will be to handle multi-channel contacts from customers with queries associated with a variety of products. Our employers work on behalf of multiple...

sales advisor

As a Sales Advisor you will be enthusiastic & motivated individual with the ability to build a rapport with people. The role consists of making outbound calls to engage new...

corporate & social responsibility

Abbreviated as CSR, Corporate and Social Responsibility involves how a business looks at the difference it is making on the community and the social and environmental impact of it day to day operation. The Launch Group helps our clients design bespoke training programmes which support CSR agendas through actively engaging and supporting local talent, managing referral partners and working in close partnership with our clients HR and L&D departments to design the right programme in line with the companies CSR objectives.

The Launch Group has a history of designing CSR related programmes for a number of high profile clients in the...

Our programmes blend classroom learning with on the job work experience, ensuring individuals complete the...

Often accredited, our programme participants learn new-age employability skills and learn how to approach the...

Most importantly, the individuals gain momentum, confidence and the know-how to move themselves forward in...

“The Launch Group believes in empowering individuals and giving them a platform to demonstrate their potential”