Commercial Training

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“78% of participants attending our commercial training secure employment in their chosen role”

commercial training course

The Launch Group delivers a wide range of commercial training and qualifications, aimed at supporting businesses with the various operational demands and legislative requirements. Each subject area can be delivered as an accredited routeway or as awareness training for both individuals and employers.


Ensuring staff members are effectively trained in health and safety procedures is extremely important for employers. This is to ensure they have the correct systems in place to ensure a healthy and safe working environment for employees and any other people who may be affected by their business activities.

The Health & Safety training we deliver is aimed at helping businesses train their staff in preventative approaches to hazards and in promoting a positive health and safety culture.

Training is also designed to ensure that all employees are aware of their own responsibilities and how they contribute to the effective maintenance of health and safety policies.

Qualifications we deliver include:

Level 2 Award in Health and Safety in the Workplace
Level 3 Award in Health and Safety in the Workplace


Risk assessment is an essential step in helping to protect employees and businesses.
An effective risk assessment requires an inspection of the workplace to identify potential risks that could cause harm. As part of the risk assessment, it will then be determined whether sufficient controls are in place to minimise these risks.

Qualifications we deliver include:

Level 2 Award in Risk Assessment
Level 3 Award in Risk Assessment

First Aid

All organisations must ensure by law that they have a sufficient number of employees who possess a first-aid qualification to fulfil their first-aid needs at all times. Employers must ensure that their provision is ‘adequate and appropriate in the circumstances’. It is the employer’s responsibility to decide what the requirements of the organisation are by assessing any specific work hazards and ensuring that sufficient equipment, facilities and personnel are available to deal with the consequences of these hazards.

As part of each assessment, the HSE recommends organisations should consider things such as the nature of the work and the subsequent hazards and risks, the size of the organisation, work patterns and accident histories.

Qualifications we deliver include:

Level 3 Award in First Aid at Work
Level 3 Award in First Aid Response
Level 3 Award in Paediatric First Aid
Level 3 Award in Emergency First Aid at Work
Level 3 Award in Emergency Paediatric First Aid
Level 2 Award in Basic Life Support and Safe Use of a Defibrillator

Food Safety

The law requires that all food handlers need to be trained according to their food handling work activities. Achieving accredited food safety training will assist food business operators in proving that they have displayed due diligence and are therefore compliant in the eyes of the law.Obtaining accredited qualification from The Launch Group will ensure employees who handle food will gain a firm grasp of the importance of food hygiene and knowledge of the systems, techniques and procedures involved.

Furthermore, those individuals that have successfully completed a food hygiene course will have the confidence and expertise to deliver quality food safely to customers. The food safety qualifications we deliver are intended for anyone working in catering, hospitality or manufacturing settings where food hygiene is essential as food is prepared, cooked, served or produced. Typical environments may include pubs, hotels, restaurants, retail, factories, contract catering, fast-food outlets, hospitals, care and nursing homes, schools, prisons and the armed forces.Appropriate study levels:

Level 1: Ensures that employees from all food sectors are equipped with a knowledge of basic food hygiene to enable them to produce safe food. Level 2: Ensures that a food handler is aware of the hazards and controls associated with the types of food they produce.

Level 3: Ensures that supervisors are aware of the legislation applicable to food safety and how to communicate the required standards to employees.

Level 4: Ensures that managers are aware of the procedures and standards required to ensure safe food is served at all times and that due diligence is taken.

Qualifications we deliver include:

Level 1 Award in Food Safety in Catering
Level 1 Award in Food Safety in Manufacturing
Level 1 Award in Food Safety in Retail
Level 2 Award in Food Safety in Catering
Level 2 Award in Food Safety in Manufacturing
Level 2 Award in Food Safety in Retail
Level 3 Award in Food Safety in Catering
Level 3 Award in Food Safety in Manufacturing
Level 3 Award in Food Safety in Retail
Level 4 Award in Food Safety Management for Manufacturing
Level 4 Award in Managing Food Safety in Catering

Conflict Management

This qualification is ideal for any individual who requires conflict resolution training, particularly if they are likely to encounter a conflict situation in the workplace.

An individual can find themselves in a conflict situation in a variety of roles, particularly those which involve them dealing with customers or the general public.

The completion of a conflict resolution training course, resulting in this qualification, will give learners the knowledge of how to reduce potential conflict through communication, manage unrealistic expectations and identify the factors that influence human responses in conflict situations.

Qualifications we deliver include:

Level 2 Award in Conflict Management

Customer Service

For any organisation to be successful it must be able to meet the expectations of its customers. This is largely done through the effective provision of customer service.

Customer service is applicable to all sectors where interactions take place with customers including commercial businesses, charities and national/local governments.

Qualifications we deliver include:

Level 2 Award in Customer Service
Level 2 Certificate in Customer Service
Level 2 Diploma in Customer Service
Level 3 Certificate in Customer Service
Level 3 Diploma in Customer Service

Leadership and Management

The Launch Group designs bespoke leadership and management training programmes on behalf of a number of clients.

Whether it’s a programme aimed at first line supervisors and team leaders or a programme for senior managers, The Launch Group can build a provision that meets a variety of objectives and is fit for purpose, ultimately creating a leadership culture within your business.

To find out more about how we can help you build your new leadership culture, contact us now.

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